How To Book

Frequently Asked Questions

Everything You Need to Know Before You Walk

How do I request a quote for a trip?

You can request a quote directly from the trip page on the website, or contact us by email.

How much do I need to pay when booking?

A 30% deposit is required to confirm the booking.

For last-minute departures, within one month, full payment is required.

When will I receive my travel documents?

You will receive your travel documents by email a few weeks before departure, in digital format.

Is insurance included in the package?

Yes.

Every package includes medical and luggage insurance.

Optional cancellation insurance can also be added at booking.

What payment methods do you accept?

You can pay by bank transfer or by credit card through a Stripe link.

Insurances

Your travel package will automatically include a medical-luggage insurance, that will refund you of medical expenses, and of the commercial value of your luggage. In order to receive a refund, you will have to report the accident to the toll free number 02 58286532. The maximum coverage for medical expenses is: 1.000 Euros in Italy, 7.000 Euros in Europe & Mediterranean countries, 10.000 Euros for Russia and other World countries. The maximum coverage for luggage is 1000 Euros.

While booking, you can also choose to include an optional cancellation insurance. Its price is 5,1% of the total package cost. This insurance will allow you to be refunded of the cancellation fee you would otherwise have to pay, in case the annulment happens because of: health reasons (own or close relatives - Covid19 infections included), material damage caused by natural disasters, impossibility to take part to the trip because of new job hiring or summoning to appear in court.

Further information on both insurances are detailed in the informative papers that will be provided before the booking.

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